Service Desk

{"xsrfToken":"B3BG-XC5F-DPF1-YZ5P_4f7b8f25fab73700504542d7345e0f04cccf9fd1_lout","branding":{"id":"1","key":"ex","name":"Exscudo","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":null,"userInitialAnnouncementMessageWiki":null,"translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"ex","projectId":10300,"serviceDeskId":1,"name":"Exscudo","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"52","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10432,"iconUrl":"https://exscudo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"27","name":"Submit a request","descriptionHtml":"","callToAction":"Submit a request","introHtml":"<p>We are not asking you to choose from a list of request types, or progress through essential steps prior to contacting us. Just share your concerns</p>","icon":10639,"iconUrl":"https://exscudo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10639","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"56095b4d-405d-376d-85a9-0266ae6f5342","appLinkName":"Confluence (exscudo.atlassian.net)","appLinkUrl":"https://exscudo.atlassian.net/wiki","spaceKey":"EX","spaceName":"Exscudo","spaceUrl":"https://exscudo.atlassian.net/wiki/spaces/EX"},"labels":[],"projectKey":"EX","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EX","userLanguageHeader":"","userLanguageMessageWiki":"<p>To ensure that you are successfully achieving your objectives with our products and services, Exscudo OÜ is committed to providing the highest quality service through dedication and expertise of its support team.</p> \n<p>The support team are intended to assist you with the use of Exscudo products and services, to troubleshoot and resolve specific issues resulting from the use of Exscudo products and services on supported platforms.</p> \n<p><b>Once your request has been submitted, you can expect Exscudo support team to reply within 4 hours (on business days), or within 14 hours (on weekends/holidays).</b></p> \n<p>A quality support service requires a mutual engagement in the form of a cooperative partnership between you and Exscudo support team. You are expected to actively cooperate during the process, by timely responding to relevant questions and performing actions requested by Exscudo support team.</p> \n<p>Generally, the following services are not provided:</p> \n<ul> \n <li>Support of operating systems, and third party products and services;</li> \n <li>Support for issues, a customer has not provided requested/sufficient information about;</li> \n <li>Support for pre-release (such as alpha or beta) versions of the products and services.</li> \n</ul> \n<p><a href=\"https://exscudo.atlassian.net/wiki/spaces/EX/pages/436240543/KB3499EN+Exscudo+Help+Center\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">KB3499 Exscudo Help Center</a> article is often considered helpful in terms of getting the most out of one's Help Center experience.</p> \n<p>You can also check the <a href=\"https://exscudo.atlassian.net/servicedesk/customer/kb/view/460881924\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Knowledge Base Homepage</a> to find the answers you are looking for.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"To ensure that you are successfully achieving your objectives with our products and services, Exscudo OÜ is committed to providing the highest quality service through dedication and expertise of its support team.\n\nThe support team are intended to assist you with the use of Exscudo products and services, to troubleshoot and resolve specific issues resulting from the use of Exscudo products and services on supported platforms.\n\n*Once your request has been submitted, you can expect Exscudo support team to reply within 4 hours (on business days), or within 14 hours (on weekends/holidays).*\n\nA quality support service requires a mutual engagement in the form of a cooperative partnership between you and Exscudo support team. You are expected to actively cooperate during the process, by timely responding to relevant questions and performing actions requested by Exscudo support team.\n\nGenerally, the following services are not provided:\n* Support of operating systems, and third party products and services;\n* Support for issues, a customer has not provided requested/sufficient information about;\n* Support for pre-release (such as alpha or beta) versions of the products and services.\n\n[KB3499 Exscudo Help Center|https://exscudo.atlassian.net/wiki/spaces/EX/pages/436240543/KB3499EN+Exscudo+Help+Center] article is often considered helpful in terms of getting the most out of one's Help Center experience.\n\nYou can also check the [Knowledge Base Homepage|https://exscudo.atlassian.net/servicedesk/customer/kb/view/460881924] to find the answers you are looking for.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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